Referrals:

These referrals are word-for-word, directly from my clients.  Some customers replied with a text referral, some clients replied with just a numerical rating and some sent in both.  I list ALL of my returned referral requests; I don't cherry pick the best.  The referrals are roughly in chronological order; with the newest at the top and the oldest towards the bottom.  Limited personal information is listed for privacy.

Rest assured; you will be as happy and satisfied as the rest of my customers!

Sferruzzo

Install, sand and finish 1000SF and resand 300SF with lacing and staining in Apex.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

 

 

Florio

825SF nail-down Brazilian Cherry with shoe-molding and sub-floor repair in Raleigh.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Great team will use again."

 

Outlaw

600SF solid plank oak in Raleigh.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "We are very happy with our new floors."

 

Ambross

630SF laminate in Cary.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Any time you want a referral we're available." They gave us a $100 tip as well.

 

Stephen

690SF bamboo over slab with shoe-molding in Knightdale.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Thank you!"

 

Cerny

1000SF nail-down, carbonized bamboo with shoe-molding and baseboard installation.  Also ceramic tile in two bath rooms and a laundry in Cary.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Very pleased."

 

Rochelle

300SF pre-finished with shoe molding and move furniture in Durham.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Great job.  Very satisfied.""The workers were courteous and hard working, very efficient.  Work was completed quickly.  Will recommend to friends."

 

Beck

350SF glue-down with shoe molding and move furniture in Raleigh.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Floor looks great!  Only negative I saw was the guys did not lock my windows back after opening them."

 

Trantham

585SF glue-down over slab in Raleigh.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

 

 

Cross

500SF install, sand and finish in Cary.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "We would strongly recommend this company and are grateful for their attention to detail."

 

Moore

520SF of 3/8" x 3" glue-down Brazilian Cherry engineered.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Excellent!  Gladly be a reference for you."

 

Childress/Gilbert

381SF pre-finished bamboo in Raleigh.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "I shorted them on the wood and didn't order a piece they needed [transition strip].  Lawrence got the piece I needed and made it work.  Excellent, quick work!"

 

Booth

800SF laminate and shoe molding with tear out of existing in Apex.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Very nice and detailed work.  Did a great job!"

 

Moriarty

275SF pre-finished and shoe molding in Clayton.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Very pleased will use again!"

 

Leslem

680SF laminate and shoe molding in Raleigh.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          
 

 

Buterbaugh

275SF pre-finished white oak select in Wake Forest.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Wonderful attention to detail and willingness to listen to our needs."

 

Bil

1100SF solid plank Brazilian Rosewood in Raleigh.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Excellent job, very professional.  Floors look awesome!"

 

Prescott

Personal Comments: "I wanted to thank you again for the wonderful job your company did on our laminate floor installation.  My wife was extremely pleased when she arrived home.  I have spread the word about 'The Floor Guys' to all my friends, family and co-workers.  Keep up the quality work and excellent customer service and I know you'll continue to do well.  I look forward to you coming back to install floors upstairs in my house."

 

Baka

 
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Great job!  Thank you very much."

 

Clodgo

650SF pre-finished in Raleigh.  We tore out the particle board and re-installed plywood before installation.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Floors look beautiful.  Guys did a great job.  Would definitely refer you guys.  Thanks."

 

Marshall

431SF pre-finished in Cary.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

 

Click

120SF pre-finished with tear out and shoe molding; Raleigh.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

 

Rectenwald

220SF prefinished with tear out and shoe molding in Raleigh.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Fantastic!  Will recommend to others!"

 

Buttler

Install, sand and finish 200SF, sand and finish 600SF re-sand 2 stair cases; in Durham.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "You can depend on Lawrence.  He came through on everything."

 

Subramarian

650SF pre-finished and a stair case in Cary.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Good job."

 

Hatcher

400SF pre-finished in Lochmere.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

 

Rafferty/Festa

500SF laminate in Raleigh.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Good quality service.  The floor looks awesome and will increase the value of our home.  The Floor Guys did a great job, I'd highly recommend."

 

Farmer

Resand and patch a kitchen; McGregor Downs in Cary.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Great job!"

 

Shiram

500SF pre-finished and a stair case in Cary.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

 

McKee

729SF resand in Cary
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Excellent work.  I would highly recommend this business."

 

Roider

This house in Raleigh was a real challenge.  We began by tearing out a MULTI-layered sub-floor which had solid plank wood, vinyl, tile and everything else you can think of!  After we finally got everything torn out and rebuilt to level we began the install.  We installed 3/4" x 8" wide Southern Yellow Pine in 12' lengths!  Working with wood of this size is difficult because it's so bulky and heavy.  But when we finally got it all down, sanded and finished it looked awesome and really tied the house together!
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Wonderful job."

 

Yellin

Sanded two little rooms in Cary.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "I would and will hire The Floor Guys again."

 

Rittenhouse

For this house in Cary, we installed 650 SF of wide-plank, pre-finished oak in the main rooms and tile in the laundry room.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "I would highly recommend.  We recently had hardwoods installed by (T)he Floor Guys.  We were very happy with their pricing, promptness & professionalism.  While doing the wood floor install we decided to have our utility room tiled.  Once again we called them and once again we were extremely happy with the work.  We would highly recommend this company.  Thank so much."

 

Longworth

We re-sanded a maple floor in a kitchen in this house in Historic Oakwood.  We finished while the owner was out of town and he really liked the new floors when he got back.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Fantastic experience."

 

Riopka

Here we glued down 320SF of bamboo and installed bamboo stair treads.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price           N/N/AA
Cleanliness          
Overall Quality          
Overall Satisfaction          

 

Tilley

In this house in Clayton, we re-sanded a room and buffed and covered a flight of stairs.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

 

Riley

We tour out old laminate flooring and replaced it with some high-quality, pre-finished, wide-plank oak.  It totally transformed the house.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Lawrence helped steer me to a  better quality floor within my budget.  The floors look absolutely wonderful.  I could not be more pleased with the work done."

 

Lippy

For this home in Cary we nailed down 800SF of carbonized, pre-finished flooring.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Fantastic!  Went above and beyond to get the job done fast and installed perfectly."

 

Frank/Morriss

We install tile over a slab floor in this kitchen in Cary.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Never thought new flooring could change the looks of my home so much!  Fabulous look!"

 

King

This was a small bathroom repair, where we had to tear out, replace and refinish a small area that tied into a larger one.  The trick was to get it to blend into the existing seamlessly; which we did.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "We were very happy with the look of the floor..."

 

Slade

This couple had just moved from California and needed a lot of work done fast so they could move into their new home.  We rushed in and did all the work in a week.  We resanded the existing site-finished, added 1000SF of prefinished, put tile floors and tile back splashes in the kitchen and two bathrooms.  It was a lot of work but when we finished the whole house looked awsome!
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Overall I love it!"

 

Savarese

For this house we added 600SF of prefinished flooring, we re-sanded some existing site-finished flooring and installed, sanded and finished some new site-finished oak!  Just typing the description sounds tricky, but we tied it all together seamlessly and the homeowners were really happy.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Wonderful job we couldn't be happier.  Thanks!"

 

O'Sullivan

For this residential home in Raleigh we glued down 1000SF of engineered wood (BR-111) to particle board.  The home owner didn't want to spend the money to tear out the existing sub-floor and didn't want a floating floor.  So we glued it down and it worked out fine. 
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "I love the floors - you did a great job.  I just wish there weren't so many finger prints on the door."

 

Jamison

For this house in North Raleigh, we installed 700 SF of new oak.  We sanded and finished that, along with several hundred SF of existing.  We also switched out all the treads on their stair case.  I was really pleased with the finished job.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Everything that was promised was delivered!"

 

Taylor

This was an old house in Garner.  The old flooring was a mess!  It had previously had a lot of water damage and just couldn't be saved.  Instead of tearing it out we dried it for weeks and nailed down a new solid plank pre-finished on top of it.  The finale floor looked great and it very strong and stable!
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Larry - you and your team have done a wonderful job!  We recommend your company when we can.  Thanks again!"

 

Tidwell

 
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "This company was great. In fact, none of the other companies even contacted me. Lawrence was professional, competitively priced and the floors look fantastic. I would highly recommend his company."

 

Fair

For this customer we added site-finished oak to a big room and sanded it along with the existing flooring which was getting pretty worn.  We stained and finished it all together.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "This job involved sanding/ re finishing worn white oak flooring, plus installing new matching hardwoods in a family room & half bath. When the job was done all the wood was seamless, nicely done !"

 

Just Sleep; Neal Anderson

He repaired the old slab and glue down 850SF of vinyl plank.  The wood grain pattern really looks nice and the overall project was a huge success.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Lawrence and his Floor Guys team are true professionals. I appreciate the fact they knew the stresses involved in trying to coordinate a project. They were always on time, they always did what they said they would do, and there were no surprises. Unfortunately, the same cannot be said of some other contractors I've used. We are in the process of opening 100 stores nationwide and Lawrence and his team will get our future business. I would recommend Lawrence to anyone so long as you leave some time in his schedule for me!"

 

Jebens

For this project in Carrboro we installed, sanded and finished 700SF of reclaimed pine.  We also installed cork tiles in the ktichen and nook.  Everything looked great together and the project was a total transformation for this house! 
Personal Comments: "I think you guys did a wonderful job - everyone who comes in remarks on how beautiful the floors are. I love the edging that was done around the fireplace, and also appreciated how clean everything was when the work was done."

 

Lunsford

Click here to see my very first (and very brief) video referral!

 

Burkheart

He repaired the old slab and glue down 850SF of vinyl plank.  The wood grain pattern really looks nice and the overall project was a huge success.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "They did an excellent job in a very tight timeframe. My floors look fabulous! Very professional & clean. The very competitive estimate given was the price charged."

 

Cook

For this project we re-sanded one room of existing flooring.  We also sanded and covered a stair case that had been covered with old carpet.  In addition we installed 500SF of pre-finished flooring.  The finished floor was a huge improvement!
Personal Comments:

"Larry - No, thank you!  Everything looks great and you and your guys are awesom!"

 

Elmore

For this job we re-sanded one room in Raleigh.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

 

Anderson

Glue down 600SF of 1/4" solid plank over slab in Raleigh.  It only took one day the home owner was very happy.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Very good work in a timely manner!"

 

Reeves

Glue down 1000SF of solid plank bamboo over slab and shoe-molding in Raleigh.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

Personal Comments: "Lawrence and his crew did a great job installing our new bamboo floors.  I was very impressed with Mr. Green's professional approach to helping us find the floors that we wanted and then installing them in a timely manner.  Although it is impossible to have your home remain perfectly clean during a floor installation, the Guys made sure that the house was tidied up every day before they left.  They were efficiently and with good humor.  Our floor are gorgeous.  Mr. green and the Guys are the best!

Best Regards, Jo Ann F. Reeves"

 

Lucia

Glue down 1200SF engineered over plywood and shoe-molding in Chapel Hill.

Personal Comments: "Thank you for your generous attitude and terrific workmanship."

 

Dougherty

Re-sanded 1000SF with shoe-molding in Pittsboro.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

 

Moon

Glued down 250SF in Raleigh. 

Personal Comments: "Thanks a lot!!  The floor looks great."

 

Cole

Installed 650SF and re-sanded 900SF in Cary.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          
Personal Comments: "Lawrence was very easy to work with, very customer focused 2 return my call, answered questions quickly.  Very high quality job."

 

Padmonkar

Installed 1200SF of pr-finished in Apex.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

 

Pawlicki

Installed, sanded and finished 1400SF and buffed and covered 850SF in Garner.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

 

D'Bella

Installed 600SF of pre-finished in North Raleigh.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          
Personal Comments: "Great job!!  I feel like I moved into a new house."

 

L. Meade

On this job we were called in to fix a floor that another crew had installed but made a huge mess of it.  They had to tear it all out and we re-installed it.  Installed 600SF of engineered over slab.  Cary.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price           N/A
Cleanliness          
Overall Quality          
Overall Satisfaction          
Personal Comments: "Thank you so very much for making the end result so positive and beautiful!"

 

Holmes

Tear out and replace stair case to match existing floor.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          
Personal Comments: "Very satisfied!!"

 

Burkheart

Install, sand and finish 770SF of Southern Yellow Pine.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

 

Sechler

Install, sand and finish about 1700SF.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          
Personal Comments: "Very pleased overall"

 

Einsmann

 
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

 

Coopers

 
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

 

Foster

Install 520SF of pre-finished in Durham.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          
Personal Comments: "I absolutely love my new floors.  Great to work with.  Recommend Lawrence and his  to everyone.  It was a pleasure."

 

Tallmer

Re-sand 350SF and buff and cover 400SF.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          
Personal Comments: "I am very pleased with your work and reliability.  Thanks."

 

Husch

Re-sand 256SF in Raleigh.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          
Personal Comments: "Worked  very well with me.  Provided good professional vice and saved a bunch of money!  Will do business again and definitely recommend to others."

 

Ramaduri

Install 600SF of pre-finished.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          
Personal Comments: "Worked  very well with me.  Provided good professional vice and saved a bunch of money!  Will do business again and definitely recommend to others."

 

Caston

Re-sand 950SF and finish with water-borne finish.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          
Personal Comments: "Your guys did a great job.  Finished the work within the time you guaranteed.  Very pleased with how it looks.  Thanks."

 

Cromwell

Installation, sanding and finishing of 700SF of new wood and re-sand 300 existing wood to match.  Holly Springs.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          
Personal Comments: "Would recommend!"

 

Wiles

     Buff and cover 1700SF with a very tricky custom repair of heavily wore areas in the kitchen.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

 

Stacy & Tom

Personal Comments: "Thank you Floor Guys for an absolutely beautiful floor!  Thanks for the hard work!"

 

Camarillo

     This house in Raleigh had a challenging stain that we matched almost perfectly to some existing flooring.  The customer was very happy.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          
Personal Comments: "Lawrence took over this job from my neighbor with very little notice and worked in the time frame that I had scheduled to be off and get the job done.  He is a very professional and nice person."

 

Corbitt

     For this house in Clayton, we installed some new flooring and refinished some adjacent existing flooring.  We put a light stain on the entire floor and included QR.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          
Personal Comments: "Thank you!  Great job."

 

Starkweather

     We refinished 1400SF in this 85 year old historic house in Pittsboro.  The floors looked pretty banged up and worn down before we started.  I was surprised by how brand new they looked when we finished.  The home owners were very happy with the work we did!
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          
Personal Comments: "'Very Good' isn't even a good enough way to describe what truly superior, quality work The Floor Guys did at every turn of events."

 

Woodward

     For this job in Raleigh we install 350SF of pre-finished, solid plank oak.  The color we used was Honey, which has a beautiful, light brown stain.  The area was small but the project had several small rooms and several halls, so it took us a day and a half.  We also installed baseboard and matching QR.  The project finished without a hitch and the new wood was a huge improvement to the house!
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          
Personal Comments: "Appreciate the dependability and professionalism!  Thank you!"

 

Heller

     For this job in Raleigh, we installed 300SF of new oak.  Then we sanded it down, as well as an existing 200SF of oak and stained and finished it all to match.  The finished flooring looked beautiful!  This is one house I wish I had taken pictures of.  The home owners were very happy.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          
Personal Comments: "Did a great job on the existing floor!"

 

Slater

     This job in Durham went very smoothly and quickly.  I was pressed for time because I had to catch a flight but we got it done and the home owner loved her new floor.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          
Personal Comments: "Outstanding - better than expected!"

 

Kayser

"Mr. Green

I want to say thank you for the great job you did on our floors.  They look really beautiful, and I know my husband will be really impressed when he gets home later today.  I know we had some disagreements, and  ours was not the easiest, nor smoothest job you have ever done.  I really appreciate the professional way you and your "floor guys" handled everything, even when I know you were frustrated.  It was obvious that you are a true businessman, and that you put the customer first.  I am very happy with how the floor turned out, and to me, the quarter-round that is on now looks much better.  I apologize if I am picky, but that's not the first time I've been told that. 

I also appreciated the way everything was cleaned up and locked up at the end of the day, and that you were timely in you arrivals.  So many times, when you have work done, that is the most frustrating thing--the people are never there when they say they will be.  This was definitely not the case with you, and I appreciate that. Your guys were friendly and hard workers, and I know you are happy with them.

I will definitely recommend your services to my many friends who have asked about your services, and who need their floors done in the next year.  By making me happy, you will get many referrals.  Again, I appreciate all the extra effort you put forth."

 

Tritch

     For this job in Cary, we installed 600SF of pre-finished Red Oak plus quarter-round.  It took 2 days and the finished floor looked great!
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

 

Neal

"Dear Floor Guys,

I could not have been happier with the floors which you refinished for me.
As I am sure you remember, the wood floors in two bedrooms were in such bad shape that they had been carpeted over to hide the previous poor refinishing
jobs and also to hide the water damage in some areas.  The refinishing has really brought out the beauty in the wood.  I was very impressed with your
ability to match the stain to the existing hallway color.  I also appreciate how quickly you were able to fit us into your work schedule.  Approximately 10 days from the first phone contact to the end of work.  We are very pleased with the work and will recommend you to our friends and our realtor as someone to do business with.

A satisfied customer,

Rachel Neal "

 

Graham

     For this job we install about 300SF of pre-finished red oak in a house in Hedingham in N.E. Raleigh.  I'm always pleased with the quality of the pre-finished oak flooring and so was the home owner.  It took us less than a day and there was no mess at all.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          
             
Personal Comments: "I was very pleased and would highly recommend him!"

 

Rice

I thank you for your being willing to find out how your performance was.
The wood installation is solid and well placed.  The floors were sanded and finished well.
Price and overall satisfaction - The price, in my opinion was fair for the amount of work performed.  My overall satisfaction with the job at 90%...
In closing, I wish you well with your business, and have a great new year.

Bill Rice

 

Unfinished Spaces; Lief Harris (0205)

     This remodel in Cary was the second job I've done for this contractor.  We installed 200 SF of new flooring, we sanded down an existing 100SF, then we stained and covered it all to match.  It looks beautiful when we finished and the contractor and the home owner were happy.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

 

Flynn

Hey, Lawrence.  The wood floors look great, thanks for all the hard work!

You did a very nice job, completed the work in a timely manner, and I am very pleased.  I would be happy to provide a good reference when I hear of people needing floor work done, and when we're ready to do the bedrooms and dining room I will be calling.
Thanks again for working with us to fit the work into a time when traffic in the house was somewhat lighter.

I am sure that with the way the living room and foyer look, I will have lots of opportunities to give you good recommendations when people comment in the coming months!

Jeanne

 

Unfinished Spaces; Lief Harris (0105)

     This repair job in Cary was the first job I've done for this new builder.  The original floor guy he hired made a mess of the floor and he called me in to fix it.  I re-sanded the botched floor and it all looked beautiful when I got finished. 
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          

 

Floyd

Lawrence,
 
"I wanted to take the time to let you know how much I appreciate the professional job that you recently completed for me.  Who would of thought that under my dirty old carpets were these wonderful hardwood floors.  Your crew did a great job of making them look like new.  Not only am I very happy with the end product, but I also wanted to thank you for completing them on time, and at a reasonable price.  Every single person that has seen the house since you completed your work has remarked on how great the floors looked.  I can't wait to finish my other projects and get the house back on the market."

 

 

Hile

     On this job we glued down 600SF of solid-plank bamboo to a slab.  The job went quickly and we had no problems.  The home owners were very happy and the floor looked great!
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price           v
Cleanliness          
Overall Quality          
Overall Satisfaction          
             
Personal Comments: "Can't say enough good things. Thanks!"

 

Lott Voller

"Dear Lawrence,

 

This is a great way to generate referrals. I will give you mine. The work your crew did at 51 Johnston St. in Pittsboro  was or high quality and was performed in a very timely manner. It was difficult to believe that the hardwood floor which you re-finished was at least 40 years old, because after the work was completed, the floor looked brand new. I certainly would recommend your company to anyone who is contemplating a re-finishing job for a wood floor in an older home.
 

Best regards,

Lot Voller"

 

Varner

     This was a bit of a rush job; we didn't  have a lot of time to get it done and we had a lot to do.  Working under time pressure AND getting the best quality is something we've gotten very good at!  The new floors looked great and the home owner was very happy.
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          
             
Personal Comments: "Everything looks great!  I already have talked with 2 neighbors who are interested in estimates - it's a please to refer you.  Still might re-do the upstairs floors so if I do, you'll be called.  Thanks for everything!"

 

Khalil

"I would like to thank The Floor Guys for providing friendly, timely, excellent and professional service.  They installed hardwood floor in my kitchen and did a great job.  I would certainly recommend them and would be happy to provide a referral to any clients when needed.

Thanks for a job well done!"

 

 

Davies

     This job was interesting because we re-sanded an engineered floor.  That is always tricky because you could run out of real wood on top!  We cut it close but got it done.  We put a stain on it and covered with high Traffic waterborne formula and it looked great!
             
   

Very Poor

Poor

Fair

Good

Very Good

Professionalism          
Timeliness          
Communication          
Price          
Cleanliness          
Overall Quality          
Overall Satisfaction          
             
Personal Comments: "Thanks!!"

 

Langdon

     "I started a remodeling project on the interior of my home a couple of months ago and hired a decorator to manage the project.  As part of the project, the carpet was to be removed from my family room and replaced with hardwood flooring.  The new hardwood flooring would abut the existing hardwood flooring in my foyer and breakfast area.

     The goal was to make the new hardwood-flooring look as if it was part of the original installation that was done when I had the house built, i.e., flush with the old flooring, laid around the fireplace hearth, vents had to be wood and match flooring.

     I met Lawrence when he was doing some work for a neighbor and asked him if he would be willing to talk with my decorator.

     Lawrence worked with the decorator to select quality flooring that matched the dark border that was inlaid in the foyer with the light hardwood.  He was very professional and did a quality job.   He had an excellent crew and the work was finished on time with very little disruption.  He made sure the area was cleaned up after the job and the floor was cleaned.
     I have a couple of friends that had new hardwood floors installed recently and both are having problems because the material was not left inside their homes to acclimate to the new environment.  Lawrence insisted that the new hardwood material stay in my home for seven days before installation.  In fact, I tried to get him to leave it for just five days but he said the material needed seven days to acclimate.
     My son has started a remodeling project on his home in Charlotte, NC and I recommended Lawrence for his project.
     It was a pleasure doing business with Lawrence.
 
John M. Langdon"

 

Lott Voller

      Lott Voller is a developer in Pittsboro, NC.  He and his son are currently working on a big development named Chatham Forest.  I have done several jobs for him and they all worked out great.

 
     "The work your crew did at 51 Johnston St. in Pittsboro  was of high quality and was performed in a very timely manner. It was difficult to believe that the hardwood floor which you re-finished was at least 40 years old, because after the work was completed, the floor looked brand new. I certainly would recommend your company to anyone who is contemplating a re-finishing job for a wood floor in an older home.
 
Best regards,
 
Lot Voller"
 

 

Little

 This is a message that Mrs. Little left us on a little chalk message board that she has at her house.  She wrote this before we had even finished the job!  To me, it served as a little pick-me-up and helped remind me how important these jobs I do are to my customers.

 

 

 

Alvarez

"October 7, 2004
 
The Floor Guys
 
     I would like to express my most sincere thanks for the refinishing job you just did in my home. It looks great.
     I must also commend your promptness and courtesy. You were always willing to make sure we were completely satisfied with the job you did.
     I would certainly recommend you to any of my friends and family.
     Thank you again for your help.
 
Sincerely Yours,
Eduardo Alvarez"

 

Alan and Gwen Dorman

"Mr. Green,
   My wife and I would like to thank you for our wonderful new hardwood floors.  The really make our new place look great.  The service you provided was friendly, efficient, flexible and of high quality.  We appreciated your flexibility in terms of payment as we waited for our loan to go through.  We especially appreciated your concern about working around our schedules, both in terms of getting the estimate and then when completing the job.  In a few years we hope to be able to put new flooring on the second floor and when we do we will happily given you a call.

Thanks for everything,
Alan and Gwen Dorman"

 

 

Mrs. Easley

"Mr. Green is very nice and an enthusiastic man. We are pleased with his work and the price. I would definitely recommend this company to a friend or family. The only problem I had was Mr. Green communicating his return times for subsequent applications on the floor. We had a small complaint with his work and he was very prompt in correcting it to our satisfaction."

 

Mrs. Vongrenedon

"Great job. I would recommend. On time, courteous and willing to do whatever it takes to satisfy the customer. All contractors should learn from Mr. Green."